Our Team


Click on one of the people below to find out more information.

  • Keith Ladouceur
    General Manager

    kladouceur@gain-vi.ca

    My 20 years within the automotive industry have allowed me an insider's view of a wide range of different products, dealerships and clientele. It is with this perspective that I can honestly say that my time spent with GAIN allows me the opportunity to work with the best that the business has to offer. The quality of our products, professionalism of our staff, and the facility where it all happens are a recipe for the best possible customer experience.  I feel fortunate to be able to work with GAIN and the automobiles that have held my attention since I could drive.  It is a privilege to share the excitement of our business with staff and clients alike.

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  • Ahmed Orfi
    General Sales Manager

    I came all the way from Egypt to complete a Masters in Business Administration (MBA), I enjoyed travelling and doing business in different countries over the globe which enabled me to carry a diverse multicultural experience. In 2011, I added a Masters degree to my engineering and marketing degrees which enables me to deliver the best choice of products to customers. Outside work, I contribute to the local community of Nanaimo by voluntarily teaching judo for kids and adults at the Nanaimo judo club. Stop by for an outstanding experience at BMW Nanaimo today! 


    BMW Genereal Sales Manager - Ahmed Orfi

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  • Peter Armstrong
    Sales Manager

    parmstrong@bmwnanaimo.ca


    My first great memory of cars, at age eight, was helping my dad change the rear drum brakes on my mom's E28 BMW 518i in Arctic Blue Metallic. That set the wheels in motion, so after completing business studies and spending a number of years working in manufacturing, sales and marketing, I finally took the plunge to pursue my passion.


    In 2002 I started my automotive career selling BMW and MINI at a small country dealership just outside London, England in a quaint village called Old Windsor. After a number of years in the retail sector I moved into BMW Group International & Specialist Sales Division where I supplied cars into niche markets namely Formula 1, PGA European Tour Golf, Moto GP and the America's Cup. I then returned to South Africa, where I was born, to work with leading truck manufacturers, Mercedes-Benz, Scania and Nissan to implement safety and performance based systems in the heavy commercial transport sector.


    Over the past 13 years I've had the privilege of working with exceptional people in this industry and I've met great customers along the journey who share a passion for luxury automobiles. I'm excited to join GAIN Group and my team and I would like to welcome you to our friendly dealership.

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  • Billy Robins
    Sales and Lease Consultant

    billy.robins@bmwnanaimo.ca


    Growing up in Ottawa I spent my youth as many young Canadians do, at the rink. Though my dreams of playing in the NHL were short lived I quickly discovered an alternative passion in the field of motorcycles. After high school I was hired on as a shop hand at Ottawa Motorrad, working my way up to become a red seal certified motorcycle technician working on such brands as Triumph, Ducati, Kawasaki and most importantly, BMW. It was at this point that I was first exposed to the superior quality, style, engineering and pride that BMW invests into their brand. However, a post high school trip to Victoria had been lingering in the back of my mind for years and I felt like something was drawing me to the west coast. When an opportunity presented itself to work in Vancouver I took the plunge and haven't looked back since. Living in Vancouver, Kelowna and finally settling here on the island has been the best decision I have ever made. Having the chance to live and work in "Canadian Paradise" as I like to call it has been an eye opening experience and has lead me to a place in my career that I had never thought possible. Beginning my career as a Sales Consultant here at BMW/MINI Nanaimo, I feel excited and grateful to be able to work for such a prestigious brand and fantastic group of dealers.          

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  • Nick Gomerich
    Sales and Lease Consultant

    nick.gomerich@bmwnanaimo.ca


    From a young age, I have always found myself amazed by luxury cars. As I grew it became a passion that I would eventually have to set aside for the time being to pursue another main interest in my life, hockey. Like most young Canadian boys, I had dreams of playing in the NHL and was lucky enough to see our beautiful country playing my Jr hockey days in Saskatchewan, Ontario, and Powell River. Once my Jr hockey days came to an end I started my career in the automotive industry working as a lot attendant for BMW and Three Point Motors where I learned the ins and the outs of how a dealership works. That is where I knew my heart was set on the BMW brand as it is the perfect combination of reliability, comfort, and sportiness. I look forward to helping you in the near future to the best of my ability.

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  • Ben Thirlwell
    Sales and Lease Consultant

    ben.thirlwell@bmwnanaimo.ca


    Born in Victoria B.C. and now living in Nanaimo I am proud to call the West Coast my home. I spend my free time downhill mountain biking, snowboarding and going for drives up the coast. As a long time car enthusiast, I developed a passion for the BMW and MINI brands. The elegant designs and exceptional handling originally attracted me to the cars, but learning about the brands efforts for sustainability has given me an all new admiration for these companies. Before pursuing a career with BMW, I ran a bike shop, worked in the hospitality industry, and competed at the provincial and national levels for downhill mountain bike racing. I pride myself on providing honest and knowledgeable advice to clients, with the goal to help them find their perfect fit when they come to BMW/MINI Nanaimo.

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  • Zach Funk
    Sales and Lease Consultant

    zach.funk@bmwnanaimo.ca


    As a child, I spent much of my time playing with toy cars in my parents' basement; when my mother would tell me to go play outside, I played with my peddle Go-kart and made car sounds while riding it up and down the driveway for hours on end. Some of my most fond childhood memories were working on my Go-kart while my Dad restored his prized 1955 Chevrolet Belair Sport Coupe. When I outgrew my Go-kart my passion for cars took a back seat while I pursued my hockey dreams. With Hockey I was able to travel and live in cities all over North America until I eventually played out my Jr. Career for the Port Alberni Bulldogs in the BCHL. I am currently half way through a finance degree at VIU which I hope to use to advance me even deeper in to the auto industry. For now I get to indulge my obsession for cars while working for a great company selling one of the best brands in the world. I am very excited to be able to share my passion for cars and make each and every car buying experience one to remember fondly.

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  • Zaak Ghelani
    Financial Services Manager

    zghelani@gain-vi.ca

    I've been in the automotive industry for the last 13 years and truly have a passion for cars, namely BMW. Since I was a child I've been interested in cars and read every magazine I could get my hands on! I've lived in Vancouver for most of my life and recently relocated to Vancouver Island. Any move can be a bit daunting but Vancouver Island is beautiful and the people I've met have really made me feel welcome! I look forward to being a part of BMW Nanaimo and making your purchase and ownership experience a pleasurable one!

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  • Ken Taylor
    Financial Services Manager

    clientdelivery@bmwnanaimo.ca

    I originally hail from Labrador and moved West where I lived in Whistler for 7 years. My passion for the outdoors lead my family and I to the Nanaimo area. I have been a Client Delivery Consultant for 15 years working for various dealerships. I am thrilled to join GAIN and be a part of such a fantastic team here in Nanaimo. I always love a challenge; whether I am trying to exceed your expectations as our Client, or through my hobbies. I look forward to guiding you along in your buying experience and hope you will always leave satisfied and with a smile on your face.

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  • Lisa Jenkins
    Financial Services Manager

    clientdelivery@bmwnanaimo.ca


    I first joined the GAIN Group in Victoria in 2007 and later took the opportunity to move to Nanaimo and joined the team here. I honestly can't say enough about the company as I truly enjoy my time here and the people I work with. My job as a Client Delivery Consultant gives me the opportunity to provide our customers with the benefits of auto leasing and financing. Being somewhat of a health and yoga fanatic the automotive industry is a far stretch from the direction I had originally set out for myself but I love the challenge, the people, the luxury cars, the opportunity for growth and knowledge and the satisfaction that every customer leaves with a smile on their face.

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  • Jerromy Turner
    Parts Advisor

    parts2@bmwnanaimo.ca


    Born and raised in Ladysmith and Nanaimo, I knew I wanted to work in the Premium Automotive industry at an early age. I am proud to say I have worked in the GAIN Group for over 9 years in various positions.

    I am thrilled to join the BMW and MINI Nanaimo team as I follow my career path as a BMW Parts Advisor. BMW and MINI are both brands that showcase a lifestyle and pure driving pleasure. These brands are not just a vehicle to get you from A to B, but vehicles that embody comfort, sportiness, style and presence.


    I look forward to working with you and helping you in any way that I can.

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  • Morgen Wysoski
    Service Advisor

    service3@bmwnanaimo.ca

    I am a born and raised an Island girl. This lovely island will always be a place I call home. I originally had my first opportunity in the dealership world back in 2012. I cannot say enough how proud and privileged I feel to be part of the BMW team! Our luxury products to me are second to none. I look forward to growing with the company and providing our clients with exemplary service for years to come.

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  • Sebastien Liottard
    Service Advisor

    service2@bmwnanaimo.ca

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  • Hayden Dodd
    Junior Parts Advisor

    parts2@bmwnanaimo.ca

    My childhood consisted of playing with Hot Wheels, reading books about cars, and tinkering with my remote control cars when I wasn't racing bikes. I always had dreams of driving nice cars and building a racecar for myself. When I entered the workforce, my first choice was to join the GAIN Group. As a Lot Attendant, I instantly fell in love with the cars and the people surrounding them. After a year, I transitioned into the Detail Department satisfied my passion for making vehicles look exquisite. Over time, I grew to learn more develop an interest in helping our clients face to face, rather than behind thescenes. I am thrilled to take on this new challenge as Jr. Parts & Service Adviser for BMW Nanaimo. I am excited to share my passion for vehicles and experience with you!

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  • Cathy Pepin
    Service Appointment Coordinator

    crm4@gain-vi.ca

    Having recently relocated back to Canada after 13 ½ years in Mexico owning and running a successful B&B, I am honoured to be part of the GAIN family. My background has always been in customer relations and continuing with this role, I am happy to be part of the CRM and service coordinating team.  In my spare time I enjoy photography, baking and dabbling in cake and cookie decorating.

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  • Barry Morton
    Shop Foreman

    bmorton@bmwnanaimo.ca


    Born and raised in Scotland, I have been fortunate enough to travel the world while serving with the Royal Air Force asa fast jet technician. 

    I switched careers to become a BMW technician on 2003. I am passionate about the brand, having owned literally dozens of them over the years.  

     My favourite models are the E30 325i and E39 530i sport. 

     As a new addition to the Nanaimo team I embrace the opportunity to look after your vehicles every need. 

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  • Daniel Potvin
    Apprentice Technician


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  • Dave Lett
    Technician

    david.lett@bmwnanaimo.ca

    I began my career with BMW back in 2002 at Victoria BMW. I was able to achieve my Master Technician status in 2011 and enjoy continuing to update my knowledge and skills through the BMW BAPT program. I have always had a passion for the kind of dynamic performance and advanced technology that is part of every BMW and I look forward to the new innovations that come with this brand.  I chose to move up to the mid island for its great outdoor recreational opportunities and am happy to be a part the BMW Nanaimo team here.

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  • Mark Anders
    Apprentice Technician

    manders@bmwnanaimo.ca


    I began my career with GAIN as a lot attendant washing vehicles for the Service department, then assisting the Sales department with lot maintenance and delivery cleaning of vehicles. Being immersed in the automotive industry combined with my passion for vehicles lead me to enroll as an Apprentice Technician at Vancouver Island University.

    5 years passed and I have completed my apprenticeship with VIU and BMW Nanaimo. As a Certified Journeyman Technician for more than a year. I love working with the BMW & MINI brands because of the high quality of work the job requires, as well as the complexity and challenges that go along with the vehicles. I look forward to working on your vehicle!

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  • Andrea Backman
    Warranty Administrator

    abackman@gain-vi.ca

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  • Kelsey Merrick
    Warranty Administrator

    crm5@gain-vi.ca

    Originally from Abbotsford B.C., I moved to the Island in 2016 and have been loving living here ever since. I have backgrounds in administration, hospitality, and even teaching dance. As this is my first position in the automotive industry, I have already had the opportunity to learn so much. In combination with my past experience, all of the outstanding support I receive from everyone here at GAIN will assist me in providing a great customer experience.

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  • Marci Fairgray
    Sales Administrator

    salesadmin@bmwnanaimo.ca


    "There are no strangers, only friends we have yet to meet."


    Coming from a background in hospitality, I recognize every interaction is an opportunity to make a difference.


    I am very thrilled to be part of this incredible team, and am excited to meet our current and new customers, provide outstanding service and ensure that each one has an exceptional and memorable experience at our dealerships.

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  • Erin Ireland
    Receptionist

    reception@bmwnanaimo.ca

    Being born in Chilliwack B.C. and growing up in the Fraser Valley has provided me with an invaluable variety of experiences, both personally and professionally. These experiences have lead to "people" becoming my main focus. I am simply fascinated to learn what makes them tick! This focus is the driving force behind my pursuit of the existential "flawless customer service experience".

    I now recently call Nanaimo home, and since joining BMW/MINI Nanaimo it has been an ideal back drop for establishing lasting relationships with the Island's residents, both as customer and as friends. It has also afforded me the opportunity to further my pursuit of the "flawless customer service experience" with passion, commitment, integrity and heart. I feel fortunate to be a representative of a product and brand whose core values so closely align with my own.

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  • Andre Bouter
    Shuttle Driver

    My early career was serving as a peace officer with the RCMP for 20 years, where I worked general duty, executive diplomatic protection, protective operations, and customers and excise section.


    I am a certified career development practitioner, having for the past 17 years assisted individuals choose, train, maintain and procure employment.


    My wife and I took early retirement and moved to Nanaimo from the lower mainland in 2013. We thoroughly enjoy island living and travelling. Since then, I have chosen to work part-time as the Courtesy Shuttle Driver for GAIN. I look forward to meeting you and ensuring you have the best customer experience and get to and from your destination with pleasure.

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  • Jim Plasteras
    Shuttle Driver

    I happily began my role as shuttle driver with the Gain Group in the fall of 2016, after spending 28 years working as a municipal employee in both Coquitlam and the City of Nanaimo.  Providing excellent customer service was foremost in the positions I held in both communities. Working for the Gain Group allows me to continue offering and delivering superior service to our customers and serving as an ambassador for our company and the brands we represent. The organization and staff in all departments and dealerships show the same enthusiasm, which results in very satisfied customers and an excellent workplace environment. Very happy to be part of the team!

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  • Laurie Jones
    Shuttle Driver

    I have been with GAIN's shuttle team in Nanaimo since the summer of 2017.

    As a freelance copywriter, this is the perfect job to get me out of the 'writing cave' and meet some great people with our customers.

    Every day is different and even though our driving schedule gets pretty hectic, it's a fun job. The teams at all the dealerships are great to work with, as are my fellow shuttle drivers, Andre and Jim.

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Interested in joining our team?

BMW Nanaimo, as a division of the GAIN Group, is looking for people that understand service, dedication, loyalty and performance. We are truly looking for the best people Vancouver Island has to offer. Learn more