Recently came in because I'm in the process of buying a new car. I had the pleasure and good fortune to have Ben Thirlwell attend to me. Being a car enthusiast for over 30 years and a semi-frequent car buyer, I've had all sorts of experiences. As the cliché would have it : the good, the bad and the ugly. Dealing with Ben has been one of the high points of buying a car for me. Knowledgeable, patient and accommodating, Ben guided me with well-informed opinions and a keen ear for my needs. Highly recommended if you're in the market for a BMW.
a month ago
I had to go to this dealership on a Friday afternoon due to an alarm on my vehicle. They did an emergency diagnosis, could not take up the repairs immediately, gave me a loaner for the long weekend and called me as soon as the job was done. Remarkable service indeed!!
2 months ago
We were hesitant to purchase from a dealership due to past experiences & pressures, but this experience has changed our perception. We saw the vehicle online and called to arrange a test drive. We received a prompt & courteous call back and were able to book an appointment for that day. I was greeted by Ben Thirlwell - he was friendly, thoughtful & considerate and made the process simple. I was able to bring the vehicle home to my wife to test drive on her lunch break. We were also happy with the service Ken Taylor provided. He was straightforward - so refreshing! We did not feel rushed and both Ben & Ken took the time to ensure any and all questions were answered, double checking that we felt satisfied with everything. We will definitely be recommending BMW Nanaimo. Excellent Customer Service. Our children loved the reveal when we went to pick up. Great experience all around.
3 months ago
Was great , staff were very pleasant and knowledgable. Highly recommended 😁
4 months ago
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