We had a great experience at BMW Nanaimo. Austin was very professional and helped me to understand my new vehicle. He was patient, polite and not at all pushy. I really enjoyed our time with him and I am excited to receive my new BMW. Thank you Austin.
a week ago
We bought a car off Austin and he was great! All the staff were very helpful and friendly. We had a small problem (it was a used older car) and they dealt with it right away, no questions asked. Will use them again :)
a month ago
Perfect experience getting a great car for a great price via Ben Thirlwell at Nanaimo BMW. Ben was professional, knowledgeable and not pushy whatsoever. Also threw in some appreciated special touches on pickup day for my wife. Would recommend without hesitation.
a month ago
From start to finish I had the most positive car buying experience due to the exceptional customer service from Ben at BMW Nanaimo. Ben is professional, friendly and always prompt in responding to any questions I had about the car and the purchase process. It was critical for me to feel confident and comfortable as I was buying from out-of-province and could not go for a test-drive. Ben went above and beyond often replying to messages and emails outside of business hours and also on his days off which I totally didn’t expect. I was so confident about the car that I bought it sight unseen. When I traveled to pick it up, Ben even reimbursed me for the cab ride from the ferry to the dealership. He also made a surprise reveal for me and it was truly special. True to his word the car was everything he said it would be and I couldn’t be happier with my new vehicle! I wouldn’t hesitate to recommend Ben and BMW Nanaimo to anyone.
2 months ago
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